Returns & Exchanges
At Aventon, we want you to be fully satisfied with your ride, which is why we offer a 14-day return window for all e-bikes and accessories in new, unused condition. Our goal is to ensure you find the perfect gear for your outdoor adventures with total peace of mind.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Print Shipping Label
Once your return is authorized, we will provide a prepaid shipping label and a Return Merchandise Authorization (RMA) form.
Pack Your Gear
Securely pack the items in their original packaging, including all manuals and chargers, to ensure safe transit back to our facility.
Receive Your Refund
After our technicians inspect the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing